Terms and conditions

Please read these terms and conditions carefully. They are designed to ensure a smooth, fair, and professional experience for all of our clients.

  1. Studio Policy

To ensure a professional, safe, and pleasant environment for everyone:

1.1. Respect for staff — Any aggressive or disrespectful behaviour will result in the immediate termination of the session, with no refund.

1.2. Respect for the premises and equipment — Any intentional damage or damage caused by negligence may result in repair or replacement fees.

1.3 Safety — It is strictly forbidden to run, climb on equipment, or handle studio equipment.

To ensure a professional, safe, and enjoyable environment for everyone:

1.1. Respect for staff — Any aggressive or disrespectful behaviour will result in the immediate termination of the session, with no refund.

1.2. Respect for the premises and equipment — Any intentional damage or damage caused by negligence may result in repair or replacement fees.

1.3 Safety — It is strictly forbidden to run, climb on equipment, or handle studio material.

To ensure a professional, safe, and enjoyable environment for everyone:

1.1. Respect for staff — Any aggressive or disrespectful behaviour will result in the immediate termination of the session, with no refund.

1.2. Respect for the premises and equipment — Any intentional damage or damage caused by negligence may result in repair or replacement fees.

1.3 Safety — It is strictly forbidden to run, climb on equipment, or handle studio material.

  1. Photo package and processing

2.1. Selected Package Once your package has been chosen, it cannot be modified. It is, however, possible to upgrade to a higher package.

2.2 Processing Times The standard timeframe is approximately 4 weeks, depending on traffic. For expedited processing (2–3 days or same day): express-service

2.3 Photo Selection Selection can be done immediately after the session or during a second appointment, according to your preference and studio availability. In the event of a no-show for the selection appointment, your file loses its priority.

2.4 Finalization Once the selection is confirmed, the photos go directly into processing. No modifications can be made (except for adding photos, billed as an extra).

2.5 30-Day Limit Clients have 30 days after their session to make their selection. Past this deadline: Our team will make a professional selection on your behalf. No reviews or modifications will be accepted. No rate adjustment can be claimed.

  1. Modification and cancellation

3.1 Any modification must be made at least 48 hours before the session

3.2 Only one free modification is permitted if the request is made at least 48 hours before the session.

3.3 Modification within less than 48 hours: $50 fee

3.4 No same-day modifications. It is possible to upgrade to a higher package at any time

3.5 Any cancellation results in the loss of the deposit paid, regardless of when it is made

  1. Late policy

In case of delay, contact us as soon as possible at 514-223-7604.

Applicable fees:

  • 5 to 10 minutes: $35

  • 11 to 30 minutes: $50

  • More than 30 minutes: session cancelled, deposit non-refundable


Recommendations:

  • Arrive 15 minutes before the scheduled time

  • Any delay may reduce the duration of the session

  • Delays caused by external factors (traffic, weather, parking) do not constitute an exception

  1. Rates Update

  • Prices may change over time

  • If your selection is completed within 2 months of a price change, the rates for your session remain unchanged

  • Beyond this period, the rates in effect at the time of selection apply

  1. Acceptance of Terms

  • Prices may change over time

  • If your selection is completed within 2 months of a price change, the rates for your session will remain unchanged

  • Beyond this period, the rates in effect at the time of selection will apply

Customer service

Online payment
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Support
© 2025 Dream Studio. All rights reserved.
Privacy Policy

Customer service

Online payment
Gift Card
Support
© 2025 Dream Studio. All rights reserved.
Privacy Policy

Customer service

Online payment
Gift Card
Support
© 2025 Dream Studio. All rights reserved.
Privacy Policy